Introduction
This Privacy Policy explains our practices regarding the collection, use and disclosure of information that we receive through our Services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Also, please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service. So, please make sure that you have read and understand our Terms of Service.
Revisions to this Privacy Policy.
Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated” date above to indicate when those changes will become effective.
Information Collected or Received from You.
We collect information that you provide to us, that we get from third parties, and that we collect based on your activity.
· Information you give us.
a. Account Information. If you create an Account, we’ll collect
certain
information that can be used to identify you, such as your name, email
address,
postal
address,
zip
code, driver’s license number, VIN of the car, and phone number (“PII”).
We
may
also
collect some other information which is not PII as it cannot be used by
itself
to identify
you
such
as
your gender, date of birth, marital status, and age. If you create an
Account
using your
login
credentials from one of your SNS Accounts, we’ll be able to access and
collect your
name
and
email
address and other PII, as well as some non-PII information that your privacy
settings on the
SNS
Account
permit us to access.
b. Information You Authorize Us to Collect from Third Party Providers.
We will
collect any third-party account credentials that you provide us (for
example,
your log-in
credentials
for your current insurer or other third party sites). If you authorize us to
access your
third
party
accounts by providing your third-party account credentials, you understand
that
some content
and/or
information in those accounts (including Your Data and your PII) (“Third
Party Account
Information”)
may be transmitted into your Account with the Services, [if you authorize
such
transmissions],
and
such
Third Party Account Information transmitted to our Services is covered by
this
Privacy
Policy.
For
example, we may access your current insurance information via your Third
Party
Account
Information.
You
may revoke your permission for us to use such third party credentials at any
time.
c. Information Entered into On Application Forms. Certain
information
may be
required to register with us or to take advantage of some of the products,
services, and
features we
offer via our Services. For example, you may fill out applications for
insurance
or other
forms
such
as
claims forms, accident reports, underwriting worksheets, or otherwise
provide
information to
us
through
our website, email or paper correspondence, or otherwise, and we will
collect
all this
information.
d. Financial Information. We will collect your credit card
information
or other
payment information if you buy a new insurance policy using our Services, or
enter into any
other
transactions that require payment, via our Services.
e. Social Security Number. Social Security Number (“SSN”)
is
required in certain states where credit history is used for insurance
underwriting. Hence,
we
may
collect your SSN if required in your state of residence in order to provide
you
the products
and
services offered through our Services.
· Information we collect from third parties. As
an
Account holder, when you apply for the insurance products and services
offered
through the
Services,
we
may collect information from third parties to, among other things, verify
information about
you,
and
obtain the insurance policy related information and any information that may
be
needed to
get
insurance
policy quotes and purchase insurance policies from insurance companies. For
example, we may
need
to
collect certain reports about you (e.g. your DMV report, driving report,
loss
history, and
consumer
reports) in order to verify your eligibility for certain products, and to
otherwise provide
Services
to
you. In addition, if another company refers you to us, we may collect your
information from
that
company
in order to process your application for the insurance products and services
offered through
our
Services. We generally collect your PII (for example, your name, address,
email,
telephone
number),
and
other personal information from these third parties.
· Information we Automatically Collect based on your
Activity
through our Services. In order to provide our services to
you,
improve our
business
and maintain records required by law, we collect information about your
transactions and
activity on
our
Services. Like many website owners and operators, we use automated data
collection tools
such as
Cookies and Web Beacons to collect certain information.
f. Cookies. “Cookies” are small text files that are
placed
on
your device by a web server when you access our Services. We may use both
session Cookies
and
persistent
Cookies to identify that you’ve logged in to the Services and to tell
us
how and when
you
interact
with our Services. We may also use Cookies to monitor aggregate usage and
web
traffic
routing on
our
Services and to customize and improve our Services. Unlike persistent
Cookies,
session
Cookies
are
deleted when you log off from the Services and close your browser. Although
most
browsers
automatically
accept Cookies, you can change your browser options to stop automatically
accepting Cookies
or
to
prompt
you before accepting Cookies. Please note, however, that if you don’t
accept Cookies,
you
may
not
be able to access all portions or features of the Services. Some third-party
services
providers
that
we
engage (including third-party advertisers) may also place their own Cookies
on
your device.
Note
that
this Privacy Policy covers only our use of Cookies and does not include use
of
Cookies by
such
third
parties.
g. Web Beacons. “Web Beacons” (also known as web bugs,
pixel tags or
clear GIFs) are tiny graphics with a unique identifier that may be included
on
our Services
for
several
purposes, including to deliver or communicate with Cookies, to track and
measure
the
performance
of
our
Services, to monitor how many visitors view our Services, and to monitor the
effectiveness
of
our
advertising. Unlike Cookies, which are stored on the device, Web Beacons are
typically
embedded
invisibly on web pages (or in an e-mail).
h. Log Data. “Log Data” means certain information
about
how a person
uses our Services, including both Account holders and non-Account holders
(either, a “User”).
Log Data may include information such as a User’s Internet Protocol
(IP)
address,
browser
type,
operating system, the web page that a User was visiting before accessing our
Services, the
pages
or
features of our Services to which a User browsed and the time spent on those
pages or
features,
search
terms, the links on our Services that a User clicked on and other
statistics. We
use Log
Data to
administer the Services and we analyze (and may engage third parties to
analyze)
Log Data to
improve,
customize and enhance our Services by expanding their features and
functionality
and
tailoring
them
to
our Users’ needs and preferences. [We may use a person’s IP
address
to generate
aggregate,
non-identifying information about how our Services are used.] [NOTE: Please
confirm whether
the
last
sentence (highlighted) is accurate.]
i. Information Sent by Your Devices. We collect certain information that
your
mobile device or other device sends when you use our Services, like a device
identifier,
user
settings
and the operating system of your device, as well as information about your
use
of our
Services.
Use of Information Collected.
Our primary goals in collecting
information are to provide and improve our Services, to administer your use
of
the Services
(including
your Account, if you are an Authorized User), and to enable you to enjoy and
easily navigate
our
Services. We will use your PII to:
· Provide Services, communicate with you and provide customer
support in
relation to the Services;
· Resolve disputes and troubleshoot problems;
· Customize your experience and otherwise measure and improve our
Services;
· Facilitate your obtaining the products and services (including
insurance products) offered via our Services;
· Communicate and transact with certain third party providers on
your
behalf (such as insurance companies and agents) in order to provide you
Services;
· Send you relevant emails and communications (including keeping
you
informed about our products, offerings, and any promotional offers) that
might
be of
interest to
you. If
we use your personal information to market to you, you will be able to opt
out
of such uses
as
described
below; and
· Enforce our agreements, terms, conditions, and policies, and
send
you
notices and alerts.
How We Share Your Information.
We will not share any PII that we have collected from or regarding you except as described below:
a. Information Shared with Third Party Insurance Providers.
We
will share your information (including PII) with insurance companies,
reinsurance companies
and
their
respective administrators, vendors, agents and third party service
providers,
including but
not
limited
to insurance support organizations, that are engaged in services related to
underwriting and
issuing
insurance policies as needed to provide you the insurance products and
services
you request.
For
example, we may share your PII with an insurance provider to enroll you into
a
new insurance
policy,
or
we may share your payment information, such as credit card number,
expiration
date and
billing
address,
to pay for enrolling you into a new insurance policy. In addition, if you
were
referred to
us by
another
company, we may share your information with that company as necessary to
honor
the terms of
our
agreement with that company and to provide you the insurance products and
services you
request.
b. Information Shared with Our Services Providers. We may
engage
third-party
services
providers to work with us to administer and provide the Services. These
third-party services
providers
have access to your PII only for the purpose of performing services on our
behalf. We may
also share
your PII with our marketing service providers to help us better market our
products and
services to
you.
These marketing service providers may use your PII only for the purpose of
helping us
provide
relevant
products and services information to you [and are expressly obligated not to
disclose your
PII to
others. If you don’t want us to use your PII for these marketing
purposes,
you can opt
out by
contacting us at legal@safebutler.com.
c. Information Shared with other Third Parties. We may
share
anonymized or
aggregated
data we collect from the use of the Services, such as de-identified
demographic
information,
de-identified location information, information about the computer or device
from which you
access
the
Services, market trends and other analysis that we create based on the
information we
receive from
you
and other users.
d. Information Shared with Web Analytics Services
Providers.
CALIFORNIA CONSUMER PRIVACY ACT STATEMENT (CCPA)
Pursuant to the California Consumer Privacy Act of 2018 (CCPA), if you are a California resident, you may request that we:
- Disclose to you the following information covering the 12 months preceding your request:
- The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
- The specific pieces of Personal Information we collected about you;
- The business or commercial purpose for collecting or selling (if applicable) Personal Information about you;
- The categories of Personal Information about you that we sold and the categories of third parties to whom we sold such Personal Information (if applicable);
- The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).
- Delete Personal Information we collected from you.
To make a request for the disclosures or deletion described above, please contact us at the email address or phone number at the end of this page. We will respond to your request consistent with applicable law. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
Microsoft
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
Google.
We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how users engage with our Site and Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Mixpanel
We use a service provided by Mixpanel, Inc. (“Mixpanel”) to provide us with analytics data regarding users’ interactions with our Site and Services. You may opt-out of Mixpanel’s automatic retention of data that is collected while using the Services by visiting https://mixplanel.com/optout/. To track opt-outs, Mixpanel uses a persistent opt-out cookie placed on your device. Please note that if you get a new computer, install a new browser, erase or otherwise alter the browser’s cookie file (including upgrading certain browsers), you may delete the Mixpanel opt-out cookie.
We may use certain tools offered by Facebook, Inc. (“Facebook”) that enable it to collect or receive information about actions users take on: (a) our Site and elsewhere on the internet through use of Cookies, Web Beacons and other storage technologies; or (b) our App and other mobile applications, in order to provide measurement services, targeted ads and other services. For more information regarding the collection and use of such information by Facebook, please see the Facebook Data Policy, available at: https://www.facebook.com/policy.php.
Intercom
We use Intercom (www.intercom.com) to facilitate communications with, maintain information about, and collect publicly available information about, our customers and users. For more information on Intercom’s services, please visit www.intercom.com.
a. Information Disclosed in
Connection
with Business
Transactions. Information that we collect from our users, including PII, is
considered to be
a
business
asset. Thus, if we are acquired by a third party as a result of a
transaction
such as a
merger,
acquisition or asset sale or if our assets are acquired by a third party in
the
event we go
out of
business or enter bankruptcy, some or all of our assets, including your PII,
may
be
disclosed or
transferred to a third party acquirer in connection with the transaction.
b. Information Disclosed for Our Protection and the
Protection
of Others.
We
cooperate
with government and law enforcement officials or private parties to enforce
and
comply with
the law.
We
may disclose any information about you to government or law enforcement
officials or private
parties
as
we, in our sole discretion, believe necessary or appropriate: (i) to respond
to
claims,
legal
process
(including subpoenas); (ii) to protect our property, rights and safety and
the
property,
rights and
safety of a third party or the public in general; and (iii) to stop any
activity
that we
consider
illegal, unethical or legally actionable activity.
Your Choices.
We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
a. Opt-Out of our Mailings. We may
periodically send
you
free
newsletters and e-mails that directly promote our Services. When you receive
such
promotional
communications from us, you will have the opportunity to “opt-out”
(either
through your
Account or by following the unsubscribe instructions provided in the e-mail
you
receive). We
do need
to
send you certain communications regarding the Services and you will not be
able
to opt out
of those
communications – e.g., communications regarding updates to our Terms
of
Service or
this
Privacy
Policy or information about your Account or transactions with third party
providers.
b. Opt-out of Ad Tracking. You can opt out of the
collection
and use of
your
information for ad targeting by going to http://www.aboutads.info/choices or
http://www.youronlinechoices.eu/ to limit collection through the Site or by
configuring the
settings
on
your mobile device to limit ad tracking through the App.
c. Modifying Your Information. You can access and modify
the
PII
associated with
your
Account by doing so on safebutler.com or email help@safebutler.com. If you
want
us to delete
your
PII
and your Account, please contact us at help@safebutler.com with your
request. We’ll
take steps
to
delete your information as soon we can, but some information may remain in
archived/backup
copies
for
our records or as otherwise required by law.
Responding to Do Not Track Signals. Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security of Your Information.
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.
International Transfer
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Our Policy Toward Children.
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.
Your California Privacy Rights.
California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their PII for direct marketing purposes during the preceding calendar year and the categories of PII shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at legal@safebutler.com with “California Privacy Rights” in the subject line or by writing to us at: PO Box 161 Palo Alto, CA 94302 Attn: Legal.
Questions?
If you have any questions regarding this privacy policy or our practices, please contact us by email (legal@safebutler.com) or by U.S. mail:
PO Box 161
Palo Alto, CA 94302
Attn:
Legal.